Privacy Policy

Last updated: August 1, 2025

1. Introduction

Welcome to Symbol.so ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and email address (if you contact us)
  • Feedback and comments

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website
  • Device information

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our services
  • To improve our website and user experience
  • To analyze usage patterns and trends
  • To respond to your inquiries and provide customer support
  • To ensure the security and integrity of our website
  • To comply with legal obligations

4. Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies and similar technologies to collect information about your use of our website.

The information collected by Google Analytics includes:

  • Pages visited and time spent on each page
  • Your IP address (anonymized)
  • Browser and device information
  • Geographic location (country/region level)
  • Traffic sources and referral information

Google Analytics data is processed in accordance with Google's Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

Types of cookies we use:

  • Essential cookies: Required for basic website functionality
  • Analytics cookies: Help us understand how visitors interact with our website
  • Preference cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

6. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations or court orders
  • To protect our rights, property, or safety
  • With trusted service providers who assist us in operating our website (subject to confidentiality obligations)

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Objection: Object to processing of your personal information
  • Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

15. Legal Basis for Processing (EU Users)

If you are located in the European Union, our legal basis for processing your personal information includes:

  • Consent (where you have given clear consent)
  • Legitimate interests (to provide and improve our services)
  • Legal obligations (to comply with applicable laws)

16. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, the right to delete your personal information, and the right to opt-out of the sale of personal information.

This Privacy Policy is effective as of the date listed above and applies to all users of our website.